Privacy Policy

1

Information we may collect

When you create an account, use the website, contact support or take part in gaming activities, Stellar Spins Casino may handle information that relates to you. The information collected depends on how you interact with the site and which services you use. We aim to collect information that is reasonably needed to operate the account, provide services, meet legal and security requirements and improve the player experience.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other details supplied when registering or updating an account. We may also handle information needed to confirm that an account belongs to the person using it.

Verification and compliance information

To support identity, age, security and account checks, we may request verification documents or related information. This can include documents or details used to confirm identity, address, age, source of funds or other information where checks are required. Such checks may also help prevent fraud, account misuse, money laundering and other unlawful activity.

Payment and transaction records

We may handle records about deposits, withdrawals, payments, gaming activity, account balances, bonuses or other transactions connected with the account. Payment providers may process payment information directly. Stellar Spins Casino may receive enough information to confirm and record a transaction without necessarily receiving complete payment credentials.

Device, usage and cookie information

When you visit or use the website, technical information may be collected automatically. This can include an IP address, browser type, device type, operating system, language settings, pages viewed, approximate location derived from technical information, access times and information about how the site is used. Cookies and similar technologies may help remember preferences, support account functions, maintain security, measure site performance and understand general traffic patterns.

2

How we use information

Personal information may be used for the following purposes. The particular purposes that apply will depend on the nature of the information and your relationship with the website.

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing gaming services, customer support and account communications.
• Confirming identity, age and eligibility where checks are required.
• Carrying out security, anti-fraud, risk and responsible gambling checks.
• Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
• Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
• Responding to questions, complaints, requests and disputes.
• Maintaining, testing and improving the website, its systems and its security.
• Understanding website usage and producing aggregated or statistical information.
• Sending service messages, including account, security and operational notices.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.

We may combine information collected from different interactions where this is reasonably necessary for these purposes. For example, account, transaction and technical information may be reviewed together to protect the account and confirm that activity is legitimate. We do not use personal information for purposes that are incompatible with the reason it was collected, except where permitted or required by applicable requirements.

Marketing choices

If you receive promotional communications, you can generally stop them by using the unsubscribe option included in the message or by contacting us. Stopping marketing messages will not normally stop important service, security, account or legal communications. Your marketing preference may take a reasonable time to apply across all systems.

Cookies

Cookies are small files or similar technologies stored on or read from your device. Some are needed for core website functions, such as keeping you signed in, remembering settings or supporting security. Others may help us understand traffic, improve performance or remember preferences. You can manage or delete cookies through your browser settings. Restricting cookies may affect how some parts of the website operate.

3

Sharing, security and retention

Information may be shared with service providers and partners that help operate the website and provide related services. These may include payment and transaction providers, identity and verification services, technology and hosting providers, customer support tools, security and fraud prevention services, professional advisers and other suppliers supporting website operations. Information may also be disclosed where necessary to comply with a lawful request, protect the rights and safety of players or others, investigate suspected wrongdoing, or meet legal and compliance responsibilities.

Where service providers handle information on our behalf, they should receive only information relevant to the service they provide and should be expected to handle it securely. Some providers may process information in countries other than Australia. Where information is transferred or accessed internationally, appropriate safeguards and contractual or operational measures may be used where required.

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, encryption where appropriate and staff or supplier procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also use a strong password, keep login details private and notify support if they suspect unauthorised account activity.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Closing an account does not always result in immediate deletion of all records. Some account, identity, transaction, security and communications records must be kept for a period required by law or for legitimate purposes such as resolving disputes, preventing fraud, maintaining financial records and demonstrating compliance. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

If a privacy incident affects personal information, steps may be taken to assess the incident, contain the risk, restore security and provide notifications where required. Players should contact support promptly if they believe their information or account has been compromised.

4

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact support@stellarspinscasino.best. Please explain your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records.

1. Access: ask for a copy of personal information held about you, subject to applicable exceptions.
2. Correction: ask us to update information that is inaccurate, out of date or incomplete.
3. Deletion: ask for personal information to be deleted where there is no continuing legal or legitimate reason to keep it.
4. Marketing consent: withdraw consent or opt out of promotional communications at any time.

A deletion request may not apply to every record. Information may need to be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. If a request cannot be completed in full, we will aim to explain the relevant reason. We may also ask for clarification where a request is broad or unclear. Requests are handled within a reasonable timeframe, subject to verification, technical requirements and any applicable exceptions.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be published on this page with a revised effective date where appropriate. Players should review the policy periodically. Continued use of the website after an update may indicate acceptance of the revised information practices, where permitted.