Responsible Gaming

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Gamble responsibly

Responsible gaming means making conscious decisions about when, why and how you gamble. Games of chance are unpredictable, and past results do not determine future outcomes. No strategy can guarantee a win, and the house advantage means that losses are possible over time. A win should not be treated as proof that continued gambling will produce the same result.

Only use funds that are available for entertainment after essential expenses have been covered. Never gamble with money needed for rent, bills, food, education, debt repayments or other important commitments. Do not borrow money, use credit to chase losses or ask other people to fund your play. If gambling is creating financial pressure, stop playing and seek independent assistance.

• Set a spending limit before you begin and keep within it.
• Set a time limit and take regular breaks away from your device.
• Keep gambling separate from everyday spending wherever possible.
• Do not chase losses by increasing your stakes or playing for longer.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
• Remember that gambling is not a source of income or a solution to financial problems.
• Keep your account information private and do not allow other people to use your account.
• Review your play regularly and act early if your habits begin to change.

Questions to ask yourself

It can be useful to pause and consider whether gambling remains a positive leisure activity. Ask yourself whether you are spending more time or money than intended, hiding your gambling from people close to you, feeling anxious when you stop, or returning to win back money you have lost. Also consider whether gambling is affecting your relationships, work, study, sleep or ability to meet financial commitments. Any of these signs may indicate that it is time to take a break and seek support.

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Tools for safer play

Account and play-management tools may help you maintain control. Depending on the features available to you, you may be able to set or review limits, monitor activity, take a temporary break or request account closure. These tools work best when selected before gambling begins and when the limits are treated as firm commitments rather than targets to change during a session.

Set practical limits

Consider setting limits for deposits, spending, losses or playing time. Choose an amount and period that fit comfortably within your personal budget. If the available setting allows you to select a limit, read the information shown carefully, including when the limit takes effect and how it can be reviewed. Do not increase a limit simply because you have lost money or want to continue playing.

Take a break

A temporary break can create useful distance from gambling. Use the relevant account option or contact the available support team to ask about a break. During a break, do not create another account or use someone else’s account to continue playing. Consider removing gambling applications, turning off promotional notifications and spending time on other activities that support your wellbeing.

Close your account or request self-exclusion

If you need a longer-term restriction, you can request account closure or ask about self-exclusion options available through the service. Self-exclusion is intended to help prevent access for an agreed period or until a further review, subject to the applicable process. It is important to provide accurate information and avoid opening, accessing or using another account during the exclusion period. Account closure or self-exclusion does not remove any obligations that were already incurred before the restriction took effect.

If you request a limit, break, closure or exclusion, follow the instructions provided and keep a record of your request where appropriate. If you believe a restriction has not operated as expected, stop gambling and raise the issue through the available customer support channel.

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Recognising harm and getting help

Gambling-related harm can affect anyone, including people who previously felt in control. It may involve financial loss, emotional distress, conflict with family or friends, reduced performance at work or study, secrecy, sleep problems or difficulty stopping. You do not need to wait until a problem becomes severe before seeking help. Speaking with someone early can make it easier to understand what is happening and choose appropriate support.

• Tell someone you trust what you are experiencing.
• Pause or stop gambling while you consider your next steps.
• Review your bank activity and make a realistic plan for essential expenses.
• Ask a qualified financial counsellor for help with financial concerns.
• Speak with a health professional or gambling support service for confidential guidance.
• If you feel unsafe or are experiencing an immediate crisis, contact emergency services or an appropriate crisis support service in your area.

Independent help is available across Australia through gambling support services, health professionals and financial counselling organisations. Search for a reputable Australian service in your state or territory, or ask a doctor or other trusted professional for a referral. Support can also be useful for family members, partners and friends who are affected by another person’s gambling.

Supporting someone else

If you are concerned about another person, choose a calm time to talk and describe the behaviour you have noticed without blame. Encourage them to use account restrictions and seek independent support. Protect shared finances where appropriate, avoid covering up repeated losses and do not lend money for gambling. You should also seek advice for your own wellbeing, because supporting someone with gambling harm can be stressful.

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Our approach and your responsibilities

Stellar Spins Casino aims to provide information and account-management options that help customers make informed choices. We may provide responsible gaming information, display relevant account activity or offer tools designed to support breaks and limits. The availability and operation of a particular feature may depend on the service, your account and applicable requirements. Please read the instructions provided before using any tool.

You are responsible for providing accurate account information, protecting your login details and complying with the applicable terms, laws and eligibility requirements. Gambling is only for adults who are legally permitted to participate in their location. Do not allow a person who is under the applicable legal age to access your account or device for gambling. If you share a home or device with others, use suitable security and privacy settings.

Promotions, messages and advertising should never be viewed as an invitation to spend beyond your means. Read any promotional information and associated terms carefully, and do not continue gambling solely to qualify for an offer or recover a loss. You can choose to reduce engagement with gambling content where account or device controls make that option available.

For questions about responsible gaming tools, account restrictions or how to stop play, use the customer support option available on the website. Do not include sensitive personal or financial information in a public message. If you believe gambling is harming you or someone close to you, prioritise independent support and your immediate wellbeing over continued access to the service.